What is the purpose of a Patient and Family Advisory Council (PFAC) at Sidra Medicine?
The purpose of PFAC is to:
• Advise the Clinical management groups or one of the patient programs at Sidra Medicine
• Ensure a coordinated patient-centered approach to care by receiving insights, feedback ideas and creative solutions from patient/families
• Strengthen the relationship and communication between patients, families, and staff
• Engage patients and families in the planning and operation of new improvement projects and specific patient programs
• Provide a forum that will enable staff to listen to the patients and families they care for
Who can become a Patient and Family Advisor (PFA)?
Any patient or a family member who received care at Sidra Medicine within the past six months. This role requires someone reliable, trustworthy and committed. You are not required to have a medical background to be an advisor.
To whom does PFAC report to?
PFAC reports directly to the Quality Improvement and Patient Safety (QIPS) Committee at Sidra Medicine.
The QIPS committee ensures that the advisory councils are meeting their objectives based on the council’s feedback.
How long is the Membership for?
The patient and family advisory role require a commitment for one year. This is a voluntary role.
Why are staff members part of the Council?
Parents and patients are the driving force behind the PFAC, however Sidra Medicine staff members attend these meetings as partners who can assist where needed. They can also serve as a link to the hospital administration and other departments, by communicating the PFAC ideas and feedback as necessary.
What are the expected roles and responsibilities from an Advisor?
• Support and commit to the mission and vision of our hospital.
• Attend orientation and training.
• Dedicate to volunteer at least one hour per month (not more than four hours/month) to your role as a PFA.
• Prepare for meetings as needed (e.g. by reviewing materials, reading a report, or completing a task before a meeting).
• Actively participate in meetings by sharing your experience, input and opinions.
• Commit to confidentiality and privacy, as you may have access to health information about other patients
What qualities are important for a PFAC member?
We are seeking families and patients who are able to:
• Share insights and information about experiences in ways that others can learn from them
• See beyond their own personal experience
• Show concern for more than one issue or agenda
• Listen and respect the perspectives of others
• Speak comfortably in a group
• Interact with a diverse group of people
• Work collaboratively with other families and healthcare providers
• Use positive communication and listening skills
• Find solutions and help provide change
• Keep all patient and organizational information private and confidential
How will meetings be held?
Meetings will be held either on site at Sidra Medicine or virtually online (Microsoft Teams) in accordance with the latest COVID-19 safety precautions and protocols.
How many meetings will there be and what is the duration of the meeting?
Approximately six meetings per year with the duration of each meeting lasting up from one to two hours.
What if a meeting is missed?
We understand that patients and families may need to miss a meeting or two. However, in order for the Council to be effective, we need our members to make every effort to attend every meeting. If you are unable to attend a meeting kindly inform the staff liaison in advance.
What does Sidra Medicine offer to a Patient and Family Advisor?
We will provide the Patient and Family Advisor with:
• Training on how to be an engaged advisor
• Resources and organizational support effectively carry out their responsibilities
• A staff liaison to help them prepare for meetings as well as act as a source of information and to be available to address questions or concerns about their role
Will there be any compensation offered to PFA’s for time spent at the meetings?
PFAC members’ participation in the Patient and Family Advisory Council is voluntary; therefore, no time-based compensation will be provided. However, advisors will be provided with free parking, babysitting if required, a light snack at every meeting and a certificate of participation.
Who to contact for further information?