Emergency

Emergency Services at Sidra Medicine

24/7 Care for Children and Adolescents

Sidra Medicine provides around-the-clock emergency and urgent care services for children and young people from birth to 18 years old. Whether it’s a medical emergency, trauma, or a non-life-threatening illness, our Pediatric Emergency Department is ready to provide safe, expert care in a compassionate and child-friendly setting.

Contact us

At Sidra Medicine, we are committed to delivering exceptional care, ensuring optimal outcomes and peace of mind for your child and family.

For more information or to schedule an appointment, please contact:

+974 4003 3333 Book Appointment

When to Seek Emergency Care

If your child needs immediate medical attention and you cannot safely transport them, please call 999 for ambulance services and pre-hospital care.

What We Offer

Sidra Medicine’s emergency services include:

Pediatric Emergency Department (24/7)
Pediatric Urgent Care Clinic (8:00 a.m. to 12:00 midnight daily)
Qatar Poison Center Helpline – +974 4003 1111
Child Protection Helpline – +974 4003 4000

Pediatric Emergency Department

Our Emergency Department is open 24/7 and treats children and adolescents from 0 to 18 years for medical and surgical emergencies, including:

Severe accidents (e.g., motor vehicle collisions, near-drowning)
Life-threatening medical issues (e.g., seizures, breathing difficulties, heart concerns, suspected sepsis)
Bone and joint injuries, deep cuts, and trauma

Please note:

Children aged 14 years and above with limb fractures may be referred to HMC Emergency.
Hand and finger injuries up to age 18 are treated at Sidra.

Pediatric Urgent Care

Our Urgent Care Clinic, located next to the Emergency Department, operates from 8:00 a.m. to 12:00 midnight daily. It offers quick access for non-critical medical conditions such as:

Fever, cough, colds
Ear infections, sore throat
Vomiting, diarrhea, abdominal pain
Rashes, conjunctivitis, nosebleeds
Minor injuries and viral illnesses

This service is available for children aged 0 to 18 years and is billed through insurance or as a private service. Families are informed of fees during triage and may opt for alternative facilities if they choose.

Major Trauma Services

Sidra Medicine is a key partner in Qatar’s national trauma system. Children aged 0 to 14 years requiring major trauma care are transported to Sidra via ambulance, where they are stabilized and managed by a specialized trauma team.

Qatar Poison Center

Sidra Medicine operates Qatar’s only free 24/7 poison helpline: +974 4003 1111
Staffed by toxicology experts, this phone-only service provides immediate advice for accidental poisonings involving children or adults.

Learn More

Child Protection Services

If you suspect a child is being abused or neglected, call our Child Protection Helpline at +974 4003 4000. Calls are confidential, and support is available during working hours or through voicemail after hours.

Insurance & Payment

Valid insurance must be presented upon arrival. Sidra partners with most major insurance providers. Any costs not covered by insurance must be paid by the family. For assistance:

Call Finance Counseling: +974 4003 0899 (7:00 a.m. – 7:00 p.m.)
Email: financialcounseling@sidra.org

What to Bring to the ED

Your child’s QID
Insurance card
Medication list or reports
A phone charger
Your child’s comfort item or toy

Children must be accompanied by a legal guardian.

Additional Information

A maximum of 2 adults may accompany each child.
We offer Arabic and English educational materials for families.
To access medical records, please visit the Medical Records Office, Plaza Level, Tower A (Sunday–Thursday, 7:00 a.m. – 2:00 p.m.).
For urgent medication refills, visit the Emergency Pharmacy or use the online pharmacy portal.
For outpatient inquiries, call +974 4003 3333. Please do not visit the ED for non-emergency appointments.

Frequently Asked Questions

To help us provide the best care, please bring:

Your child’s QID
Any insurance information
Your child’s current medications
Any recent medical investigations or reports
A phone charger
Your child’s favorite toy or stuffed animal for comfort

No, your child must be accompanied by a legal guardian for medical evaluation and treatment.

Patients are assessed based on the severity of their condition. Waiting times vary depending on the numbers of patients arriving and the time taken to provide emergency care to those already in the department. Rest assured; your child will receive medical attention as soon as possible. There is a system to make sure your child will be reviewed by one of our nurses, if the wait is longer than expected.

Each child can have a maximum of two (2) accompanying adults. More adults cause crowding problems in the waiting area and treatment cubicles. To ensure a safe environment, please avoid bringing healthy children and leave them at home if possible.
We have an active queueing system in the waiting area that provides real-time updates.

Yes! We provide a library of educational materials in both English and Arabic to help you understand your child’s medical condition.

Emergency Department Education Material – Sidra Medicine

No, Sidra Medicine does not provide medical results over the phone or within the Emergency Department.

To obtain your child’s official medical records, please visit our Medical Records Office, located on the Plaza Level, Building Tower A.

Opening Hours: Sunday to Thursday, 7:00 a.m. – 2:00 p.m.

Click here for more information on how to access medical records.

You can order your child’s medications online through our Pharmacy Portal.

For urgent refills outside regular hours or on weekends, you can request medication from the Emergency Department Pharmacy. A limited quantity medication refill can also be obtained by paying for the Pediatric Urgent Care Services.

For any outpatient appointment queries, please call our Call Center +974 4003 3333. Do not visit the Emergency Department for appointment inquiries.

A specialist consultation in the Emergency Department is available if deemed necessary by the ED specialist after their assessment, depending on the nature of the emergency.