Emergency

Emergency Services at Sidra Medicine

24/7 Care for Children and Adolescents

Sidra Medicine provides around-the-clock emergency and urgent care services for children and young people from birth to 18 years old. Whether it’s a medical emergency, trauma, or a non-life-threatening illness, our Pediatric Emergency Department is ready to provide safe, expert care in a compassionate and child-friendly setting.

Contact us

At Sidra Medicine, we are dedicated to providing exceptional care, ensuring the best possible outcomes and peace of mind for your family.

For more information or to schedule an appointment, please contact:

+974 4003 3333 Book Appointment

When to Seek Emergency Care

If your child needs immediate medical attention and you cannot safely transport them, please call 999 for ambulance services and pre-hospital care.

What We Offer

Sidra Medicine’s emergency services include:

Pediatric Emergency Department (24/7)
Pediatric Urgent Care Clinic (8:00 a.m. to 12:00 midnight daily)
Qatar Poison Center Helpline – +974 4003 1111
Child Protection Helpline – +974 4003 4000

Pediatric Emergency Department

Our Emergency Department is open 24/7 and treats children and adolescents from 0 to 18 years for medical and surgical emergencies, including:

Severe accidents (e.g., motor vehicle collisions, near-drowning)
Life-threatening medical issues (e.g., seizures, breathing difficulties, heart concerns, suspected sepsis)
Bone and joint injuries, deep cuts, and trauma

Please note:

Children aged 14 years and above with limb fractures may be referred to HMC Emergency.
Hand and finger injuries up to age 18 are treated at Sidra.

Pediatric Urgent Care

Our Urgent Care Clinic, located next to the Emergency Department, operates from 8:00 a.m. to 12:00 midnight daily. It offers quick access for non-critical medical conditions such as:

Fever, cough, colds
Ear infections, sore throat
Vomiting, diarrhea, abdominal pain
Rashes, conjunctivitis, nosebleeds
Minor injuries and viral illnesses

This service is available for children aged 0 to 18 years and is billed through insurance or as a private service. Families are informed of fees during triage and may opt for alternative facilities if they choose.

Major Trauma Services

Sidra Medicine is a key partner in Qatar’s national trauma system. Children aged 0 to 14 years requiring major trauma care are transported to Sidra via ambulance, where they are stabilized and managed by a specialized trauma team.

Qatar Poison Center

Sidra Medicine operates Qatar’s only free 24/7 poison helpline: +974 4003 1111
Staffed by toxicology experts, this phone-only service provides immediate advice for accidental poisonings involving children or adults.

Child Protection Services

If you suspect a child is being abused or neglected, call our Child Protection Helpline at +974 4003 4000. Calls are confidential, and support is available during working hours or through voicemail after hours.

Insurance & Payment

Valid insurance must be presented upon arrival. Sidra partners with most major insurance providers. Any costs not covered by insurance must be paid by the family. For assistance:

Call Finance Counseling: +974 4003 0899 (7:00 a.m. – 7:00 p.m.)
Email: financialcounseling@sidra.org

What to Bring to the ED

Your child’s QID
Insurance card
Medication list or reports
A phone charger
Your child’s comfort item or toy

Children must be accompanied by a legal guardian.

Additional Information

A maximum of 2 adults may accompany each child.
We offer Arabic and English educational materials for families.
To access medical records, please visit the Medical Records Office, Plaza Level, Tower A (Sunday–Thursday, 7:00 a.m. – 2:00 p.m.).
For urgent medication refills, visit the Emergency Pharmacy or use the online pharmacy portal.
For outpatient inquiries, call +974 4003 3333. Please do not visit the ED for non-emergency appointments.