Emergency

If your child needs immediate medical attention and you cannot safely transport them, please call 999 for ambulance services and pre-hospital care.

What We Offer

Sidra Medicine’s emergency services include:

• Pediatric Emergency Department (24/7)
• Pediatric Urgent Care Clinic (8:00 a.m. to 12:00 midnight daily)
• Qatar Poison Center Helpline – +974 4003 1111
• Child Protection Helpline – +974 4003 4000

Pediatric Emergency Department

Our Emergency Department is open 24/7 and treats children and adolescents from 0 to 18 years for medical and surgical emergencies, including:

• Severe accidents (e.g., motor vehicle collisions, near-drowning)
• Life-threatening medical issues (e.g., seizures, breathing difficulties, heart concerns, suspected sepsis)
• Bone and joint injuries, deep cuts, and trauma

Please note:

• Children aged 14 years and above with limb fractures may be referred to HMC Emergency.
• Hand and finger injuries up to age 18 are treated at Sidra.

Pediatric Urgent Care

Our Urgent Care Clinic, located next to the Emergency Department, operates from 8:00 a.m. to 12:00 midnight daily. It offers quick access for non-critical medical conditions such as:

• Fever, cough, colds
• Ear infections, sore throat
• Vomiting, diarrhea, abdominal pain
• Rashes, conjunctivitis, nosebleeds
• Minor injuries and viral illnesses

This service is available for children aged 0 to 18 years and is billed through insurance or as a private service. Families are informed of fees during triage and may opt for alternative facilities if they choose.

Major Trauma Services

Sidra Medicine is a key partner in Qatar’s national trauma system. Children aged 0 to 14 years requiring major trauma care are transported to Sidra via ambulance, where they are stabilized and managed by a specialized trauma team.

Qatar Poison Center

Sidra Medicine operates Qatar’s only free 24/7 poison helpline: +974 4003 1111
Staffed by toxicology experts, this phone-only service provides immediate advice for accidental poisonings involving children or adults.

Learn More

Child Protection Services

If you suspect a child is being abused or neglected, call our Child Protection Helpline at +974 4003 4000. Calls are confidential, and support is available during working hours or through voicemail after hours.

Insurance & Payment

Valid insurance must be presented upon arrival. Sidra partners with most major insurance providers. Any costs not covered by insurance must be paid by the family. For assistance:

• Call Finance Counseling: +974 4003 0899 (7:00 a.m. – 7:00 p.m.)
• Email: financialcounseling@sidra.org

What to Bring to the ED

• Your child’s QID
• Insurance card
• Medication list or reports
• A phone charger
• Your child’s comfort item or toy

Children must be accompanied by a legal guardian.

Additional Information

• A maximum of 2 adults may accompany each child.
• We offer Arabic and English educational materials for families.
• To access medical records, please visit the Medical Records Office, Plaza Level, Tower A (Sunday–Thursday, 7:00 a.m. – 2:00 p.m.).
• For urgent medication refills, visit the Emergency Pharmacy or use the online pharmacy portal.
• For outpatient inquiries, call +974 4003 3333. Please do not visit the ED for non-emergency appointments.