Emergency
Emergency Services at Sidra Medicine
24/7 Emergency, Urgent Care and Helpline Services.
General advice:
If your child needs emergency medical care, go immediately to your nearest Pediatric Emergency Department. If you cannot safely transport your child, or they are very sick, immediately call 999 for ambulance, pre hospital treatment, and transfer to the appropriate hospital.
Contact us
At Sidra Medicine, your health and comfort are our top priorities.
Our experienced team is here to provide compassionate, professional care in a welcoming environment.
What is included in Emergency Service at Sidra Medicine?
- Pediatric Emergency Department
- Pediatric Urgent Care
- Qatar Poison Center Helpline +974 4003 1111
- Child Protection Helpline +974 4003 4000
At Sidra Medicine, we are dedicated to providing world-class emergency care for children and adolescents. Our Pediatric Emergency Department (PED) is open 24 hours a day, seven days a week, ensuring that your child receives immediate medical attention when needed.
Pediatric Emergency Department
The Emergency Department treats children and young people from 0 to 18 years old for medical and surgical emergencies. It is open 24 hours a day, seven days a week.
For bone injuries (fractures): Sidra Orthopedics treats children aged 0 up to 14 years old. Therefore, ED attendances ages 14 years and above with upper and lower limb injuries are not treated at Sidra Emergency Department and are redirected HMC Emergency for their care. Hand and finger injuries up to 18 years old can be seen at Sidra Emergency Department.
The emergency department treats severe and life-threatening conditions, including but not limited to:
- Serious accidents: drowning events; motor vehicle accidents (see major trauma services)
- Medical emergencies: suspected sepsis, heart problems, breathing difficulty, seizures
- Other injuries such as cuts/lacerations and limb injuries
Part of Pediatric Emergency Department is the Major Trauma Service
Sidra Medicine is a key partner in the Qatar Trauma System, working alongside Hamad Medical Corporation (HMC) and the Qatar Ambulance Service. As part of this system, we provide major trauma care for seriously injured children aged 0 up to 14 years.
Children in this age group who require emergent trauma care are transported by air or land ambulance to Sidra Medicine, where they are immediately assessed and stabilized by our multidisciplinary trauma team, which includes specialized physicians, nurses, and allied health professionals.
Pediatric Urgent Care
The Urgent Care is a dedicated area located next to the Pediatric Emergency Department, open from 8.00 a.m. until 12 midnight daily (weekend hours vary). Outside of these hours, patients can still choose the service but will be seen in the main emergency department area.
Our Urgent Care Service offers treatment for less severe, non-critical medical conditions for children and young people aged 0 to 18 years and is a paid or insurance service. Such services are available at other health centers. At initial nursing assessment (triage), the patient’s family will be notified and given the choice as to whether they would like to have their child cared for at our Urgent Care Clinic or to try another hospital or clinic instead. Patients/families who choose to stay and be seen at Sidra are agreeing to pay for their care, as would happen in any other private facility.
This service enables us to stream less severely unwell medical patients to be seen more promptly by the physician. It provides treatment of children and young people from the ages of 0-18 years of age with non-life threatening or non-critical illnesses.
Examples of conditions seen at the Urgent Clinic include:
- Colds and coughs, fever
- Skin Rash
- Diarrhea and vomiting
- Nose bleeds
- Constipation
- Viral illnesses
- Ear pain / ear infections
- Throat pain / Tonsillitis
- Abdominal pain
- Conjunctivitis / red eye
Qatar Poison Center
Sidra Medicine is the only hospital to offer a free poison helpline in Qatar for both children and adults. The Qatar Poison Center team are trained in diagnosing and treating all types of poisoning that are common in Qatar. This center offers phone consultations so patients can receive immediate emergency care. We do not provide any services inside the poison center.
Qatar Poison Center Helpline: 4003 1111
Child Safety and Advocacy Program
Our child advocacy services provide treatment and protection for children who have been abused or suffered maltreatment or neglect. We also provide services for family members looking to protect children from harmful environments.
Child Protection Helpline: 4003 4000
The helpline has been established for the general public who can call during working hours or leave a message out of hours, if they know or suspect a child is being abused.
For details, please visit: Sidra Child Advocacy Program (S-CAP) | Sidra Medicine
Payment & Insurance Information
All patients visiting Sidra Medicine’s Pediatric Emergency Department or Urgent Care Clinic are required to present valid insurance information at the time of their visit.
We partner with a wide range of insurance providers. To view the list of accepted insurance partners, click here.
Patients and their families are responsible for any charges not covered by their insurance plan, based on their individual policy and coverage.
For questions about billing, insurance claims, or payment options, please contact our Finance Counselor Office:
- Call: +974 4003 0899 (Available daily from 7:00 AM to 7:00 PM)
- Email: financialcounseling@sidra.org
We are here to support you and ensure a smooth and transparent billing experience.
Frequently Asked Questions (FAQ)
To help us provide the best care, please bring:
- Your child’s QID
- Any insurance information
- Your child’s current medications
- Any recent medical investigations or reports
- A phone charger
- Your child’s favorite toy or stuffed animal for comfort
No, your child must be accompanied by a legal guardian for medical evaluation and treatment.
Patients are assessed based on the severity of their condition. Waiting times vary depending on the numbers of patients arriving and the time taken to provide emergency care to those already in the department. Rest assured; your child will receive medical attention as soon as possible. There is a system to make sure your child will be reviewed by one of our nurses, if the wait is longer than expected.
Each child can have a maximum of two (2) accompanying adults. More adults cause crowding problems in the waiting area and treatment cubicles. To ensure a safe environment, please avoid bringing healthy children and leave them at home if possible.
We have an active queueing system in the waiting area that provides real-time updates.
Yes! We provide a library of educational materials in both English and Arabic to help you understand your child’s medical condition. Emergency Department Education Material – Sidra Medicine
No, Sidra Medicine does not provide medical results over the phone or within the Emergency Department.
To obtain your child’s official medical records, please visit our Medical Records Office, located on the Plaza Level, Building Tower A.
Opening Hours: Sunday to Thursday, 7:00 a.m. – 2:00 p.m.
For more information on how to access medical records, https://www.sidra.org/patients-visitors/your-visit/after-your-visit-2/health-information-management/.
You can order your child’s medications online through our Pharmacy Portal.
For urgent refills outside regular hours or on weekends, you can request medication from the Emergency Department Pharmacy. A limited quantity medication refill can also be obtained by paying for the Pediatric Urgent Care Services.
For any outpatient appointment queries, please call our Call Center +974 4003 3333. Do not visit the Emergency Department for appointment inquiries.
A specialist consultation in the Emergency Department is available if deemed necessary by the ED specialist after their assessment, depending on the nature of the emergency.
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